1. Introduction
Ruvia ("we", "our", "us") values your privacy. We are committed to protecting personal information provided by visitors and customers of Ruvia.shop, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
When you place an order or contact us, we collect:
- Contact information: Name, delivery address, email address, telephone number.
- Order details: Items purchased, order total, delivery method, tracking details.
- Technical data: IP address, browser type, device information via essential cookies.
3. Payment Information Security
All online payments are processed by PayPal. We do not store, process, or have access to your full debit/credit card numbers or CVV codes. For information on how PayPal handles and protects your payment data, please review the PayPal Privacy Statement.
4. How We Use Your Information
Your data is used strictly to:
- Process, package, and deliver your orders via our UK logistics carriers.
- Send order confirmations and tracking updates.
- Respond to customer inquiries and support requests.
- Comply with UK tax and consumer protection legal obligations.
5. Cookies
We use essential cookies strictly necessary for shopping basket functionality and site operation. You can manage or disable non-essential cookies via your browser settings or via our cookie banner.
6. Your Rights Under UK GDPR
You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your information. To exercise any of these rights, please contact our Data Protection representative at Contact@Ruvia.shop.
Data Controller:
Ruvia, 10 Norwich Street, Cambridge CB2 1NE, United Kingdom. Email: Contact@Ruvia.shop